We focus on the core values of being non-judgemental, providing care and empathy and accepting each child, young person or adult as a unique individual. We believe that, in order to offer an outstanding service, the needs of the individual must lie at the heart of everything we do.
Our principles are based on:
- Quality of care.
- Openness and transparency.
- Involvement of children and young people in the design and delivery of services.
- Participation of children in decisions which affect them individually and collectively.
- Networking, interagency collaboration and benchmarking best practices.
- Raising public awareness, research and international cooperation.
- Proximity: Analysing the realities in the immediate environment of the people most in need.
- Orientation to person: by placing the people at the centre of our humanitarian commitment.
- Community Orientation: seeking cooperation and relationships with other organisations in our society.
- Excellence: working with those who need us and improving our work everyday.
- Integral Response: developing integral actions that respond to people’s needs.
- Effectiveness and Efficiency: simplifying processes in order to achieve a more nimble, strong and sustainable care model.
- Innovation: anticipating people’s problems through research in order to provide viable and sustainable solutions.
- Good Governance: ensuring a model of institutional action based on integrity, austerity, transparency and accountability.
- Co-responsibility: sharing responsibilities, projects and services by promoting networking.